Frequently Asked questions
Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.
Once you have registered with us, you can sign in using your user name and password.
Don’t worry. We’ve got you covered. Here’s what you need to do.
Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password link
A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section.
No worries! Please share your order number to firstname.lastname@example.org with a request for your login ID & password. We will provide you with your login credentials.
Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.
Just email to email@example.com with your order number to check the current status of your order.
Following are the ways:
- Online – You can log on to www.petalscart.com from your mobile as well.
- You can call us at +91-6900186097 (08:00 AM-10:0 PM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
- You can mail us all the details at firstname.lastname@example.org and we place an order for you.
The following details are require:
- Recipient’s name
- Complete delivery address, along with the pin code
- Contact number of the recipient
- Date of delivery
- Time of delivery will be needed
- Sender’s name
- Sender’s number
To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Cakes, Flowers, Plants etc. You can also choose products based on an occasion. Happy shopping! Happy Gifting!
Sure you can! Call us at +91 6900186097 (08:00 AM-10:00 PM, Monday-Sunday) or write to us at email@example.com and let us know what you want.
If you need to make changes or cancel your order, please call us at +91 6900186097 or email us at firstname.lastname@example.org
Note: For order modification/cancellation, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes
It takes up to 24 hours time to process a cancellation request.
Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at email@example.com or call us at +91 6900186097 (08:00 AM-10:30 PM, Monday-Sunday).
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during delivery or that a wrong item is delivered to you. Don’t worry. You can write to us at firstname.lastname@example.org or call us at +91 6900186097 (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.
We do not guarantee refund for cases where:
- Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product.
- Cancellation/modification request made less than 24 hours prior to the date of delivery.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.