At Petalscart, we work very hard to deliver the finest quality and service experience to our customers. Our team really cares about delivering the best for every celebration.
A refund can only be requested in case of a service failure. Our team will evaluate whether an order qualifies for a refund and the decision of the management will be final. Under no circumstances will the refund amount exceed the amount paid by the customer.
Refund Eligibility
Refunds are considered only in the following circumstances:
- Wrong product delivered — a different item was sent than what was ordered
- Defective or damaged product — the product arrived in poor condition
- Order not delivered — despite a confirmed order, delivery did not happen through our fault
- Quality failure — the product quality is significantly below the standard shown
Please raise your complaint to support@petalscart.com within 24 hours of delivery. Our team responds within 8–12 working hours.
No Refund Cases
Refunds will not be provided in the following situations:
Cancellation Policy
To cancel or modify your order, contact us at least 48 hours before the scheduled delivery date.
- Call: +91 690 018 6097 (8:00 am – 11:00 pm)
- Email: support@petalscart.com
It takes up to 24 hours to process a cancellation request after you contact us.
Return Policy
No returns are accepted due to the perishable nature of our products (cakes, flowers, plants).
However, if a wrong or defective product has been sent, please let us know immediately. We will work to resolve it for you.
How the Refund Process Works
Refund Timeline
Your refund will be credited to the same debit card / credit card / mobile wallet through which the original payment was made.
Need to raise a refund request? 💸
Contact our support team within 24 hours of delivery. We'll sort it out right away.
