At Petalscart, we work very hard to deliver the finest quality and service experience to our customers. Our team really cares about delivering the best for every celebration.
A refund can only be requested in case of a service failure. Our team will evaluate whether an order qualifies for a refund and the decision of the management will be final. Under no circumstances will the refund amount exceed the amount paid by the customer.
Refunds are considered only in the following circumstances:
Please raise your complaint to support@petalscart.com within 24 hours of delivery. Our team responds within 8–12 working hours.
Refunds will not be provided in the following situations:
To cancel or modify your order, contact us at least 48 hours before the scheduled delivery date.
It takes up to 24 hours to process a cancellation request after you contact us.
No returns are accepted due to the perishable nature of our products (cakes, flowers, plants).
However, if a wrong or defective product has been sent, please let us know immediately. We will work to resolve it for you.
Your refund will be credited to the same debit card / credit card / mobile wallet through which the original payment was made.
Contact our support team within 24 hours of delivery. We'll sort it out right away.
