The Petalscart would like you to understand and appreciate how much we care for your orders. Your order is valuable to us. Please go through the disclaimers and stay informed to understand our services better. Please write to support@petalscart.com or call +91 6900186097 and we will get back to you.
Notwithstanding anything contained in the Terms and Conditions or this Disclaimer or elsewhere on the Website, any delivery times provided by Petalscart are estimates.
Note : This disclaimer forms an integral part of the Terms and Conditions and other policies etc. available on the Website of Petalscart and shall be read in conjunction.
Note : All deliveries shall be made by Petalscart in accordance with the applicable law.
1. For Fresh Flowers/ Express Deliveries (Same Day Delivery):
1. Petalscart can not commit any fixed/specific time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 10 am to 9 pm on the given date.
2. Subject to the other terms of the Shipping Disclaimer, orders received on any day till 5 p.m. IST will be delivered on same day unless the delivery date is mentioned otherwise.
3. The delivery shall be made at the address which are provided on the orders received by Petalscart and will NOT be redirected/ redelivered to any other address in any circumstance.
4. The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Petalscart. In the event the delivery is not executed due to any reason whatsoever, the customer shall still be charged for the order and no redelivery or refund will be made by Petalscart. The order will be deemed executed and delivered in the following events:
• Delivery not done due to wrong address.
• Recipient not available.
• Premises locked.
• Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
• Recipient refused the products.
• Delivered the product at the Gate/Reception/Neighborhood.
5. The flowers, cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. Petalscart will not entertain any complaint for such items after 2 (two) days from the time of delivery.
6. No Deliveries will be made on National Holidays. The delivery of the same would be done on the next working Day.
7. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
8. Petalscart reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.
9. In case of floods/ Heavy Rains/ natural calamity/ National Bandh/election dates/ curfews/traffic jams/festival times/regulated traffic movements/ or any other impediments that may restrict the delivery of the order. Petalscart reserves the right to reschedule the delivery for another date.
10. No instructions will be entertained for any request to change the date of delivery.
11. Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
12. In case the product is not delivered due to any of the above reasons, the update will be available via e-mail/ calls and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.
13. Proof of delivery will be provided in case of any dispute in delivery.
14. For non-perishable commodities, respective brand owners will be responsible for the quality of product.
15. Delivery of certain branded items may not be possible/ delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 4 (four) hours, it shall be assumed that s/he has agreed to the delivery of the alternate product.
16. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at support@petalscart.com.
17. While placing an order, please provide us with the following information for delivery at Hotel / Hospital etc.
Hotel
Full address of the hotel.
Room No.
Telephone number of the hotel.
Name of Tour company, if applicable.
Hospital
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
18. If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
19. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
2. For Midnight Deliveries
1. Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 pm to 11.59 pm on mentioned / asked delivery date.
2. The products ordered will be delivered only in the Express Cities.
3. No instructions will be entertained for any request to change the date of delivery.
4. The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Petalscart. In the event the delivery is not executed due to any reason whatsoever not attributable to Petalscart, the customer shall still be charged for the order and no redelivery or refund will be made by Petalscart. The order will be deemed executed and delivered in the following events:
• Delivery not done due to wrong address.
• Recipient not available.
• Premises locked.
• Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
• Recipient refused the products.
• Delivered the product at the Gate/Reception/Neighborhood.
5. The flowers, cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. Petalscart will not entertain any complaint for such items after 2 (two) days from the time of delivery.
6. No Deliveries will be made on National Holidays. The delivery of the same would be done on the next working Day.
7. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
8. Orders received till 6 pm on the date of delivery would be only accepted and delivered.
9. The delivery shall be made at the address which are provided on the orders received by Petalscart and will NOT be redirected/ redelivered to any other address in any circumstance.
10. In case of floods/ Heavy Rains/ National Bandh election dates/curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. Petalscart reserves the right to reschedule the delivery for another date.
11. In case the product is not delivered due to any of the above reasons, the update will be available in via e-mail, call and the same can be collected from the delivering outlet next day in the same city , details of which is available with our customer support numbers.
12. Subject to other disclaimers, Petalscart will not entertain any complaint of any order beyond 2 (two) days from the date of delivery of the order.
13. Proof of delivery will be provided in case of any dispute in delivery.
3. Valentine’s Shipping Disclaimer
We have put together a beautiful collection for you here on https://www.petalscart.com/valentines-day (“Valentine Page”). The prices on the Valentine Page may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. Please provide your E-mail id to help us get in touch with the recipient when the phone is not accessible. If you have more questions, please feel free to get in touch with us. Please be aware that we may experience slight delay in delivery confirmation during the peak season time.
1. Valentine’s Same Day Delivery Services
• In order to help service your orders in the best possible way, we request you to provide the correct address and contact details of the recipients.
2. Valentine’s Special Midnight Delivery Services
• For Midnight delivery orders, please note that the order may be delivered between 11:00 pm to 1:00 am due to a high volume of orders. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details of the recipients.
